We endeavor to ship all orders within a maximum of 48hrs and require signatures as proof of receipt. Please note that currently we only ship to UK addresses.

We dispatch all items free of charge (within UK only) via Royal Mail Recorded Delivery. Please allow up to 5 working days for delivery within the United Kingdom. This occasionally can take longer usually depending on how reliable your local postal service is.

All packages require a proof of receipt signature. If no one is available to sign for the item, the couriers should leave a card to say they tried to make a delivery where upon you can phone them and either arrange to collect from your local depot or arrange a second delivery attempt, depending on the courier. As instructed by us, if the couriers can't deliver an item, they are instructed to hold onto it for approximately a week, where upon if the customer still has not got in contact with them, they will then send it back to us (Return to Sender).

Once we have it back, we will then drop you an email to confirm that we've received it back and will usually, depending on the circumstances require a further shipping fee to re-ship it out again.

All of the products we sell come complete with a manufacturer's warranty. This will vary in length from 1 to 5 years depending on both the manufacturer and the model type. The warranty type and length is always stated with a product in the specifications of each model. If you have any questions regarding warranties, please do not hesitate to contact us.

In the unlikely event that you do have to use the manufacturers warranty, please refer to the warranty booklet that comes inside the case of the item you purchased. All details including where the faulty item needs to be sent to, can be found therein. With almost all of the warranties, you will NOT need to pre activate them and they will only need to be used in the unlikely event that the item stops working. It is best to check the warranty booklet that comes with your watch for confirmation of what is covered however as a general guide the following applies.

If using the manufacturers' warranty, you will usually need to send the watch to your geographical locations (usually done by country) closest service centre, where upon they will advise and where appropriate, fix the fault. Some warranties however operate differently, so please refer to the warranty booklet that comes with the watch for full instructions.

We only supply the highest quality watches and believe you will be delighted with your purchase from Designer-Label-Watches.com. However, for your extra peace of mind all purchases are covered by our 7 day refund promise. If you are unhappy with the product in any way it can be returned to us, if it complies with our returns policy below

If you wish to cancel an order you are welcome to return the item(s) to us within 7 working days from the day that you received the goods. Items will only be accepted if they are:

1. Unused
In the same good condition that they were delivered in (including all protective wrapping if applicable). If you do wish to return an item back to us, you will need to contact us by email first. Once we receive your email, we will reply back to you, giving you clear instructions on how to get the item sent back to us. Any decisions regarding whether a refund is given, will be made by the Customer Services Manager and as such we will need to know in advance that you wish to return an item. Where appropriate, the cost of any items found to be damaged in transit, not in correct working order or missing from an order, (if not replaced like for like,) will be refunded to you within 30 working days of us receiving the items back.

You will be liable for the return costs of delivery and a full refund for the goods will be made to you within 30 days of cancellation.

*This complies with the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000.

We would ask you to check every item that you receive from us within 7 days of receiving your goods. You must let us know as soon as you become aware of a fault with your purchased product. We will be more than happy to exchange any faulty items that you may receive from us within a reasonable amount of time, preferably within 30 days of receiving the goods. In the unlikely event that you do happen to receive a faulty item, then please contact us as soon as possible and we will arrange for the items to be sent back for exchange or refund.

Please email Customer Services if any problems are found with your new purchase.

Due to the volume of items sent out each week it is unfortunately possible that an incorrect item will be sent or sent to the wrong address. In the unlikely event that this happens, please contact us as soon as you are aware and we will endeavour to swap the incorrect product that you received with the correct product you ordered as soon as possible.

Please email Customer Service if you have been sent the wrong item or items are missing from your order.

If you see an item on our website which an 'In Stock' availability status, then we will usually have it in stock and ready for dispatch. Although as the system is a real time one it is possible from time to time that stock becomes unavailable before we have reconciled stock levels on the site, so stock availability should be viewed as a guide rather than a guarentee the item can be shipped the next day.

To view the status of your order, just log in to My Account to see the latest status of your order. You will also receive emails providing your updates at key stages as your order is processed.

For Royal Mail Recorded Delivery orders, you can use the Royal Mail Tracking Service